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Frequently Asked Questions

Orders are carefully prepared and shipped promptly after validation.

Once your order has been shipped, a tracking number is automatically assigned to you so that you can follow the delivery of your package at each stage.

Thanks to this tracking, you will be able to check the progress of your delivery and find out the estimated date of receipt of your order directly from our " Track your order " page.

All orders are prepared and shipped from France.

We pay particular attention to the quality of preparation and the speed of shipping in order to guarantee the best possible experience.

Yes, we offer international delivery.

Our jewelry can be shipped to many countries so that all our customers can enjoy the Nélya universe.

If an item is not suitable for you, you can request a return within 14 days of receiving your order.

For any inquiries, simply contact our customer service department via our Contact page.